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Regulatory News: This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230419005762/en/ (Photo: Teleperformance) Teleperformance (Paris:TEP), a global leader in digital business services, today finalized an agreement re-affirming its shared commitments to workers’ rights in Colombia. The agreement, signed with Ultraclaro and UNI Global Union, reinforces Teleperformance’s commitment to being a Force of Good in creating jobs in Colombia while
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Company will set new aggressive targets later this year
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Regulatory News: Teleperformance (Paris:TEP), a global leader in outsourced digital integrated business services, today announced it will resume offering full-service content moderation services within its trust and safety division, including moderation of highly egregious content. The move comes after a lengthy review of its business, including discussions with various stakeholders including employees, clients, employees’ representatives and shareholders. Additionally, Teleperformance has condu
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EcoVadis and Gaïa Research have once again presented Esker with remarkable ratings for its environmental, social and governance (ESG) performance.
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2023: sustained like-for-like growth and new margin gains
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Record results in line with the targets recently raised: +12.5%(1) like-for-like growth in revenue and a 15.5% operating margin, up +40 basis points
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Outlook for 2023: sustained strong like-for-like growth of around +10%(1); further improvement in operating margin (up +20 basis points)
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2025 targets confirmed, at more than €10 billion in revenue and a 16% operating margin
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A strong, enduring CSR commitment, reaffirmed in 2022 with new advances
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Regulatory News: Teleperformance (Paris:TEP), a global leader in outsourced digital integrated business services, today announced that Bureau Veritas audits in six countries have concluded that the company uses International Standard ISO 26000 Guidelines on Social Responsibility in its operations. Bureau Veritas, a worldwide leader in testing, inspection and certification, audited Teleperformance’s social responsibility practices in six countries – Greece, India, Indonesia, Malaysia, Portugal an
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Teleperformance Trust & Safety moderators worldwide overwhelmingly say they feel safe and supported. Third party survey finds employee satisfaction ratings among the Company’s content moderators are above the benchmarked average for 600+ companies.
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93% of Teleperformance content moderators say they are supported.
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90% feel the company provides a safe working environment.
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85% would recommend Teleperformance as an employer.
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The OECD National Contact Point for France brings an end to proceedings
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‘Open Doors’ campaign welcomed more than 60 analysts and investors visiting Teleperformance sites in Albania, Greece, Portugal, United States, Colombia, and India on January 17 and 24, 2023
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Company’s Citizen of the World charity initiative supports over 50 countries where Teleperformance operates, with top projects in the United States, India, the Philippines, and Colombia
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Fully certified in all five areas: Leadership, Ethics, People, Community, and Environment
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No compliance gaps were found
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Industry benchmarking indicates Teleperformance is leading its industry, setting the highest achieved scores in all areas
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Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, announced that its Latin American operations received the prestigious 2022 Great Place to Work® award for the entire region. By being certified as a Great Place to Work® for the entire Latin American Region, Teleperformance has helped set a high workplace benchmark for all employers operating across Latin America in all industries. Teleperformance
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Teleperformance USA recognized for demonstrating a commitment to caring for their people and their communities
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Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, announced today that it subsidiary Teleperformance Colombia has just received from Bureau Veritas the independent assurance about the use and inclusion of International Standard ISO 26000 – Guidance on Social Responsibility, in its operations in Colombia. Teleperformance Colombia had engaged Bureau Veritas, an independent world-wide leader in assu
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The agreement, covering 440,000 Teleperformance employees today in 88 countries, includes commitments on freedom of association, health and safety, content moderation and positive relations
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Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, announced today that it has entered into discussions with UNI Global Union, a global union federation representing services workers in 150 countries. Both parties are currently working diligently with the aim to come rapidly to a global mutual agreement on labour rights. The targeted agreement would shape a global framework outlining the relations
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Teleperformance is funding the plantation of 500,000 trees in Asia, Europe and the Americas to continue its commitment to environmental awareness and action
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Regulatory News: After reflecting on the consistent feedback received in the recent days from a vast majority of shareholders and the financial community regarding the perception of its trust and safety business, Teleperformance (Paris:TEP) has decided to exit the highly egregious part of the trust and safety business. Teleperformance still believes that trust & safety content moderation is an essential “first responder” service that protects the wider society in the digital world, and that
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Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services announced that a meeting between Teleperformance Colombia and the country’s Ministry of Labor will take place on Wednesday, November 16, 2022. This meeting, at the Group’s request, is to engage and collaboratively discuss its operations in Colombia, where Teleperformance is a major employer with over 41,000 employees, with the recently elected new
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Regulatory News: Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, announces that Great Place to Work® and Fortune magazine have independently ranked the company as one of the 25 World's Best Workplaces™ in 2022. Teleperformance made its debut in the prestigious list in 2021 as the 25th world’s best workplace and strongly climbed in just one year to an industry best 11th place ranking among all companies in all i
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Launched in March 2021, the Euronext CAC 40 ESG index brings together the 40 French companies with the best environmental, societal and governance practices.
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More than 97% of Teleperformance employees now working in a Great Place to Work® location
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The engagement will provide direct aid to people affected by the conflict in Ukraine, and allow its employees to directly contribute relief
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The Vérité40 index comprises the largest French companies listed on the Paris Stock Exchange committed to reducing carbon emissions, including those able to “afford” the cost of their carbon footprint
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The US$6 million partnership will focus on improving education programs in India and the Philippines, and will provide disaster relief globally, including to Ukraine
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This International Women’s Day, the company also launched a US$500,000 Inclusion Challenge with Radicle Growth for Women and Black, Indigenous & People of Color (BIPOC) agri-tech entrepreneurs
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Record growth in 2021: growth in revenue of +25.7% like-for-like(1) and in net profit of +71.9%
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2017-2022 plan revenue target achieved one year ahead of schedule: more than €7 billion
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Outlook for 2022: continued solid like-for-like growth that outperforms the market, and improvement in operating margin
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New medium-term objective (2025) above €10 billion in revenue
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Exceptional scores across all evaluation criteria in comprehensive independent Corporate Social Responsibility audit
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Teleperformance scores above requirements in all five categories: leadership, ethics, people, community and environment
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Industry benchmarking indicates Teleperformance to be an industry leader among certified organizations, particularly in the leadership, ethics and people areas
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Outstanding employer recognition is based on independent employee trust audit
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This is the fourth consecutive year that Teleperformance in China has been recognized as a Great Place to Work®
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Teleperformance is one of just 38 companies in mainland China, Hong Kong & Taiwan to be recognized in 2021
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Teleperformance in China scored more than 90% on all ranked topics (credibility, respect, fairness, camaraderie, pride, and overall trust)
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Teleperformance Group was also recently named as one of the 25 World’s Best Workplaces ™ in 2021 by Fortune and Great Place to Work®
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Vistra announced the publication of its Green Finance Framework, supported by a second-party opinion from V.E (formerly Vigeo Eiris), part of Moody's ESG Solutions.
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Teleperformance recognized for its sustained growth and commitment to building a better world
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Teleperformance recognized for its sustained business growth and long-standing commitment to making the world a better place
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Recap of CSR stories on Business Wire
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Teleperformance is one of the 25 world’s best workplaces™ for all industries
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Score of 57/100 qualified as « robust », placing Korian at the top of the ranking of companies in the Healthcare sector
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Strong improvement in 2021 ESG performance ESG:
- Environment: Score of 57/100, up sharply compared to 2020, welcoming the low carbon trajectory initiated in 2019
- Social: Score of 53/100, reflecting respect for Human Rights and the quality of social dialogue
- Governance: Score of 62/100, highlighting the best market practices
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Outstanding employer status is based on independent employee trust audit
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Teleperformance in Colombia has been recognized as a GPTW® for the fifth consecutive year
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Teleperformance scored 91% credibility level with its employees in Colombia
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All independently evaluated criteria (credibility, respect, fairness, camaraderie, pride and overall trust) scored above 85%
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More than 90% of the Teleperformance staff worldwide currently work in independently certified Best Employer operations
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New carbon emission targets approved by Science Based Targets Initiative
Company recognized by Science Based Targets initiative (SBTi) for supporting Paris Agreement
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Teleperformance named 5th Best Workplace™ in entire Latin America Region
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Recognition is based on confidential, independent survey data from more than one million employees in around 8,000 companies
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Trust, leadership, values, innovation and maximizing human potential factors are evaluated
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Teleperformance’s operations in Argentina, Brazil, Colombia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Mexico and Peru were among highest ranked on their respective national lists
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125 companies named best in LATAM region were the highest ranked on GPTW® Best Workplaces™ national lists
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More than 90% of the Teleperformance staff worldwide currently work in independently certified Best Employer operations
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Teleperformance employee care and engagement noted as global client advantage
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Schneider confirms inclusion within FTSE4Good Index and main Euronext Vigeo Eiris indices among world sustainability leaders
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The Tent Partnership for Refugees’ “Business for Refugees” awards recognize companies that have gone above and beyond to include refugees in their new communities. Teleperformance recognized for its efforts in outstanding leadership in integrating refugees into the workforce
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Outstanding employer status is based on independent employee trust audit
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2021 GPTW® certification is first for Teleperformance in Turkey
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Employees scored pride level at Teleperformance in Turkey at more than 80%
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Top three ranked topics included diversity, Covid-19 health and safety measures and onboarding experience
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~ 90% of the worldwide Teleperformance staff currently work in independently certified best employer operations across 31 countries
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Despite pandemic challenges, company continued important work related to clean energy, diversity, equity and inclusion goals
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Global leader partners with professional athletes; spotlights company’s purpose, passion, and culture
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Marking a decade of reporting with launch of 2020 Sustainability Report, For a Better World
Second Annual Sustainability Webcast to be held May 20th
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Equileap’s ranking highlights the status of gender balance of world’s largest companies
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Teleperformance ranked number 32 globally among the world’s largest companies
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Equileap ranks over 3,500 businesses based on gender equality criteria across the workforce
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Ranking highlights Teleperformance continued commitment to create an inclusive, welcoming, and culturally diverse work environment for all its employees globally
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Teleperformance also ranked among the Top 10 companies headquartered in France
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Prestigious certification based on employee feedback and independent audit
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Evaluation criteria assess employee pride, fairness, respect and trust in Teleperformance
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More than 80% of staff respondents ranked Teleperformance in Russia as an excellent employer
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2021 Best Place to Work Award is first for Teleperformance operations in Russia
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More than 85% of Teleperformance employees work in certified best employer operations globally
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2021: continued organic growth well above the market average
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Sustained like-for-like* growth for the full year: +11.6%
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Sharp acceleration in like-for-like growth in the fourth quarter: +23.3%
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Return to pre-Covid (H2 2019) level of EBITA margin in the second half: 15.7%
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Rapid response to the crisis and a return to sustained growth since June, driven by faster development of the digital economy and the Group’s strong sales momentum
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Recommended dividend of €2.40 per share, unchanged from the previous year
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2021 objectives: like-for-like growth of at least +9.0%* and an EBITA margin before non-recurring items of more than 14.0%
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Confirmation of the 2022 objective of further rapid growth in revenue and margins
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Exceptional scores across all evaluation criteria in comprehensive independent Corporate Social Responsibility audit
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Evaluation criteria includes Corporate Social Responsibility leadership, ethics, people, community & the environment
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Teleperformance scores in all categories exceed the averages of all other Verego SRS certified organizations
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26 operations across all world regions were included in the full audit diligence review
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Certification results show year-over-year improvements in all evaluation areas
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Continuing to support and protect the Group’s employees during the health crisis, and helping boost Covid-19 vaccinations worldwide
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Continuing to fight actively against Covid-19
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Teleperformance commits to reimbursing vaccination costs incurred by its employees
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Safeguarding employee health & safety remain top priorities
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An assertive and responsible initiative by Teleperformance, recognized as an employer of choice by independent experts, with more than 85% of its worldwide staff currently working in certified Top Employer operations