ESG News For Albania

According to UK fan demand on the marketplace, the best-selling artists included Taylor Swift, Liam Gallagher, and Bruce Springsteen in 2024.UK fans enthusiastically embraced international travel for live events, purchasing nearly one million tickets for shows abroad.Coldplay’s UK fans alone traveled a remarkable 18.8 million miles, choosing the ‘Adventure of a Lifetime,’ attending the band’s 13 global shows in cities including Vienna, Budapest, Rome, and Munich with tickets from viagogo.

Semifinalists for the third annual Seeding The Future Global Food System Challenge have been announced as 38 teams will now vie for a part of $1M.

‘Open Doors’ campaign welcomed more than 60 analysts and investors visiting Teleperformance sites in Albania, Greece, Portugal, United States, Colombia, and India on January 17 and 24, 2023

Record growth in 2021: growth in revenue of +25.7% like-for-like(1) and in net profit of +71.9%2017-2022 plan revenue target achieved one year ahead of schedule: more than €7 billionOutlook for 2022: continued solid like-for-like growth that outperforms the market, and improvement in operating marginNew medium-term objective (2025) above €10 billion in revenue

Outstanding employer recognition is based on independent employee trust audit This is the fourth consecutive year that Teleperformance in China has been recognized as a Great Place to Work®Teleperformance is one of just 38 companies in mainland China, Hong Kong & Taiwan to be recognized in 2021Teleperformance in China scored more than 90% on all ranked topics (credibility, respect, fairness, camaraderie, pride, and overall trust)Teleperformance Group was also recently named as one of the 25 World’s Best Workplaces ™ in 2021 by Fortune and Great Place to Work®

Outstanding employer status is based on independent employee trust auditTeleperformance in Colombia has been recognized as a GPTW® for the fifth consecutive yearTeleperformance scored 91% credibility level with its employees in ColombiaAll independently evaluated criteria (credibility, respect, fairness, camaraderie, pride and overall trust) scored above 85%More than 90% of the Teleperformance staff worldwide currently work in independently certified Best Employer operations

Outstanding employer status is based on independent employee trust audit2021 GPTW® certification is first for Teleperformance in TurkeyEmployees scored pride level at Teleperformance in Turkey at more than 80%Top three ranked topics included diversity, Covid-19 health and safety measures and onboarding experience~ 90% of the worldwide Teleperformance staff currently work in independently certified best employer operations across 31 countries

Prestigious certification based on employee feedback and independent auditEvaluation criteria assess employee pride, fairness, respect and trust in TeleperformanceMore than 80% of staff respondents ranked Teleperformance in Russia as an excellent employer2021 Best Place to Work Award is first for Teleperformance operations in RussiaMore than 85% of Teleperformance employees work in certified best employer operations globally

2021: continued organic growth well above the market averageSustained like-for-like* growth for the full year: +11.6%Sharp acceleration in like-for-like growth in the fourth quarter: +23.3%Return to pre-Covid (H2 2019) level of EBITA margin in the second half: 15.7%Rapid response to the crisis and a return to sustained growth since June, driven by faster development of the digital economy and the Group’s strong sales momentumRecommended dividend of €2.40 per share, unchanged from the previous year2021 objectives: like-for-like growth of at least +9.0%* and an EBITA margin before non-recurring items of more than 14.0%Confirmation of the 2022 objective of further rapid growth in revenue and margins

GPTW® institute certification is first for Indonesia operations Evaluation criteria heavily weighted on employee trust and pride in TeleperformanceTeleperformance Indonesia received very strong scores in all independent assessment dimensionsMore than 85% of the worldwide Teleperformance staff currently work in independently certified top employer operations

Outstanding employer accreditation is based on independent assessment70% of Madagascar employees participated in the independent review of Teleperformance8 key employee engagement workplace factors were evaluated and validated2020 Best Place to Work certification is first for Teleperformance in MadagascarMore than 85% of Teleperformance employees worldwide work in certified top employer operations

Outstanding employer status is based on independent employee trust audit Teleperformance just one of 38 companies in mainland China, Hong Kong & Taiwan to be recognized in 2020Evaluation criteria heavily weighted on employee trust in TeleperformanceTeleperformance in China received exceptionally high scores (exceeding 90%) in every evaluation dimensionThird consecutive annual GPTW® recognition for Teleperformance in China87% of Teleperformance employees worldwide currently work in independently certified top employer operations

“Has set a new standard for US Business Process Outsourcing (BPO) industry companies” per GPTW® InstituteEvaluation criteria heavily weighted on employee trust in TeleperformanceTeleperformance in the USA received very strong scores in all independent assessment dimensionsVery first certification in the USA for BPO* employer of its size by the Great Place to Work® Institute87% of the worldwide Teleperformance staff currently work in independently certified top employer operations

Outstanding employer status is based on independent employee trust audit780 Peru –based employees participated in anonymous surveys rating TeleperformanceTeleperformance rated much higher as an excellent place to work than other companiesEvaluation Criteria heavily weighted on employee trust in Teleperformance2020 GPTW ® certification is first for Teleperformance in Peru75% of Teleperformance employees worldwide work in certified Top Employer operations

Outstanding employer status is based on independent employee trust auditOver 3,800 UK employees participated in anonymous surveys rating TeleperformanceSurvey respondents included both work-from-home & facilities-based staffEvaluation Criteria heavily weighted on employee trust in Teleperformance2020 GPTW ® certification is first for Teleperformance in the UK75% of Teleperformance employees worldwide now work in certified Top Employer operations

Outstanding employer status is based on independent employee trust audit Evaluation Criteria heavily weighted on employee trust in TeleperformanceGPTW ® certification in 2020 is the 11th consecutive year Teleperformance in Brazil has been recognizedOver 70% of Teleperformance employees worldwide work in certified ‘Top Employer’ operationsSafeguarding employment,he health & safety and professional growth of employees remain top global priorities

- Solid improvement in business in the first half, with like-for-like* revenue growth of +5%.- Rapid response to the crisis: employees health, business health, cash health- Business growth accelerated in June, pointing to robust prospects for the second half- 2020 objectives: like-for-like* growth of around +6% and an operating margin** of at least 12.5%

Outstanding employer status is based on independent employee trust auditEvaluation Criteria heavily weighted on employee trust in Teleperformance95 nationalities employed by Telepeformance in Portugal; a highly diverse workforce2020 GPTW ® certification is the 10th consecutive year Teleperformance in Portugal has been recognized70% of Teleperformance employees worldwide work in certified ‘top employer’ operationsSafeguarding employment and the health & safety of employees remain top global priorities

Outstanding employer status is based on independent employee trust auditOver 70% of employees anonymously evaluated Teleperformance in MalaysiaEvaluation criteria heavily weighted on employee trust in Teleperformance2020 GPTW® certification is first for Teleperformance in Malaysia70% of Teleperformance employees worldwide work in certified top employer operationsSafeguarding employment and the health & safety of employees remain top priorities

First GPTW® award in Germany for any employer with > 100 home workersGPTW® trust score places Teleperformance in Germany in top 5% of all employers in any industryTeleperformance becomes first DE work-at-home employer > 100 employees to earn certificationEmployees scored trust level in Teleperformance at 133% of GPTW® benchmark average70% of Teleperformance employees worldwide work in recognized ‘outstanding employer’ locationsSafeguarding employment and the health & safety of employees remain top priorities

Outstanding employer certification is based on employee trust levelsAlmost 70% of employees anonymously evaluated Teleperformance in Greece2020 Great Place to Work® award is 3rd time Greece has been recognized in a row70% of Teleperformance employees worldwide work in independently certified Top Employer operationsSafeguarding employment and the health & safety of employees remain top priorities

With over 155,000 positions, representing 66% of the Group's operational workforce, Teleperformance achieves work-at-home deployment target set for the health crisisNearly 7 million masks ordered for Group employees working on site around the world

Record-setting outstanding employer status is based on employee trust Over 34,000 employees anonymously evaluated Teleperformance in the PhilippinesEvaluation criteria heavily weighted on employee trust in Teleperformance2020 award sets new Teleperformance country record for total employee participation and highest scoresTeleperformance won the Philippines very first GPTW® award in 2018Safeguarding employment and the health & safety of employees remain top priorities

Teleperformance recognized in India by Great Place to Work® for 7th Time70% of worldwide staff work in independently certified Top Employer operations100% certified global operations for Corporate Social Responsibility by Verego20 current independent Top Employer certifications across all world regions underscore people focus, particularly in the context of the Covid-19 epidemicGroup commitment to people care, safety and health remains top global priority

The Partnership Furthers a Mutual Commitment to Helping Medical Personnel Amid the COVID-19 Crisis

Double-digit growth in business: +20.6% as reported and +10.6% like-for-like*EBITDA before non-recurring items of more than €1.1 billion**EBITA margin before non-recurring items up +70 basis points to 14.3%**Net profit up +28.3% to €400 million**Recommended dividend of €2.40 per share, up +26.3%**2020 objectives: like-for-like revenue growth of at least +7%* and an improvement in EBITA margin before non-recurring items of at least +10 basis points