CSRHub is the world’s largest CSR (corporate social responsibility) and sustainability ratings and information database.

Xchanging Plc provides industry specific processing services to the banking and insurance industries as well as procurement, finance and accounting, and human resources services across industries. The company employs a staff of over 8,600 and operates in the UK, the USA, France, Germany, India, Malaysia and Australia. Xchanging operates in six segments: Procurement, HR, Immigration Services, Resourcing Services, Accounting and Hosting. Offerings include partnering, outsourcing, products, straight-through-processing and business support.

Ticker: XCH ISIN: GB00B1VK7X76
Address: 34 Leadenhall Street , United Kingdom , London , , EC3A 1AX Website: Xchanging
Phone #: 2077806999 CSR Web Area: SUBSCRIPTION INFO

Basic Corporate Social Responsibility (CSR) Ratings

  Overall Community Employees Environment Governance
Xchanging 60 57 61 60 60
Business Support Services
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All company average 55 55 56 58 52
United Kingdom
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Percentile Rankings

Rankings are in percentile terms, compared to other companies in the same industry and country Overall Community Employees Environment Governance
Xchanging 75% 58% 66% 55% 75%
Business Support Services
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United Kingdom
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Special Issues:

Ratings History

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More CSR Rating Details

  Community Employees
Community Dev & Philanthropy Product Human Rights & Supply Chain Compensation & Benefits Diversity & Labor Rights Training, Health & Safety
Xchanging
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Business Support Services
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All company average 53 54 55 58 55 55
United Kingdom
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Environment Governance
Energy & Climate Change Environmant Policy & Reporting Resource Management Board Leadership Ethics Transparency & Reporting
Xchanging
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Business Support Services
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All company average 57 58 57 50 55 51
United Kingdom
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Percentile rankings

Rankings are in percentile terms, compared to other companies in the same industry and country Community Employees
Community Dev & Philantrophy Product Human Rights & Supply Chain Compensation & Benefits Diversity & Labor Rights Training, Health & Safety
Xchanging 91% 19% 66% 63% 75% 62%
Business Support Services
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United Kingdom
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Environment Governance
Energy & Climate Change Environment Policy & Reporting Resource Management Board Leadership Ethics Transparency & Reporting
Xchanging 54% 55% 67% 87% 82% 39%
Business Support Services
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United Kingdom
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0 Special Issues Affect This Company (see a list of issues here)

# of Sources
Business Support Services
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Overall database
United Kingdom
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CSRHub Has 15 Data Sources (9 Are Currently Active) for This Company

= sources impacting the current ratings
= sources not impacting the current ratings, but included in earlier ratings for this company
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Original Data Values

(unsubscribed users can see the list, subscribers can see the data details for most sources)

Data source name

Data source element name Minimum value Value provided by datasource Maximum value Data description
SUBSCRIPTION INFO
annual_sales_local 286 149195000 2.407451E+11 NA
Emissions per assets 2.8321 8.8922717582e-005 2.8387656764E-10 NA
Emissions per employee 235484.5 33.1897 0.073 NA
Emissions per sale 4.2576 0.0002 2.7756653992E-07 NA
emissions_total_tco2e 70790000 5176 9 NA
employees_total 1 284 508714 NA
Harzardous emitter? Yes No No NA
line_of_business Management consultancy activities (other than financial management) NA
total_assets_local 1000 253390000 1.506867E+12 NA
waste_hazardous_kg 72001000 0 0 NA
waste_non_hazardous_kg 962755000 0 0 NA
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0. Further Information NA NA NA NA
0.1. Introduction - Please give a general description and introduction to your organization. NA Xchanging provides business processing, technology and procurement services internationally for customers across multiple industries. Listed on the London Stock Exchange, we have over 7,500 employees in ten countries providing services to customers in 48 NA NA
5.1e Identified climate change risks driven by changes in other climate-related developments? NA Yes NA NA
5.1f. Please describe (i) the potential financial implications of the risk before taking action; (ii) the methods you are using to manage this risk; (iii) the costs associated with these actions NA OR1i) Increased sickness absence both short and long term and costs for covering roles and recruitment of replacement staffii) Health surveillance and occupational health checksiii) Increased burden on health services and sickness pay, and HR staff to for NA NA
5.1g. Please explain why you do not consider your company to be exposed to risks driven by changes in regulation that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA NA
5.1h. Please explain why you do not consider your company to be exposed to risks driven by physical climate parameters that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA NA
5.1i. Please explain why you do not consider your company to be exposed to risks driven by changes in other climate-related developments that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA NA
6. Attachments NA NA NA NA
6. Further Information NA NA NA NA
6.1. Have you identified any climate change opportunities (current or future) that have the potential to generate a substantive change in your business operations, revenue or expenditure? Tick all that apply NA Opportunities driven by changes in regulation; Opportunities driven by changes in physical climate parameters; Opportunities driven by changes in other climate-related developments NA NA
6.1a Identified climate change opportunities that are driven by changes in regulation? NA Yes NA NA
6.1b. Please describe (i) the potential financial implications of the opportunity; (ii) the methods you are using to manage this opportunity; (iii) the costs associated with these actions NA i) Increase in terms of both clients and services offered to existing clients ii) Making existing clients aware and development of new offerings iii) Increase in business operational costs funded through increased turnover NA NA
6.1c Identified climate change opportunities that are driven by changes in physical climate parameters? NA Yes NA NA
14. Attachments NA NA NA NA
6.1d. Please describe (i) the potential financial implications of the opportunity; (ii) the methods you are using to manage this opportunity; (iii) the costs associated with these actions NA i) Increase in terms of both clients and services offered to existing clients ii) Making existing clients aware and development of new offerings iii) Increase in business operational costs funded through increased turnover, NA NA
6.1e Identified opportunities that are driven by changes in other climate-related developments? NA Yes NA NA
6.1f. Please describe (i) the potential financial implications of the opportunity; (ii) the methods you are using to manage this opportunity; (iii) the costs associated with these actions NA (i) Increased revenue through the development of new green platforms, such as those mentioned above. Increased revenue through new business generated by the reputational opportunities of responding to the climate change agenda. Operational savings throu NA NA
13. Attachments NA NA NA NA
11. Attachments NA NA NA NA
11. Further Information NA NA NA NA
11.1. Do you consider that the grid average factors used to report Scope 2 emissions in Question 8.3 reflect the contractual arrangements you have with electricity suppliers? NA Yes NA NA
11.1a. You may report a total contractual Scope 2 figure in response to this question. Please provide your total global contractual Scope 2 GHG emissions figure in metric tonnes CO2e 0 NA 17902000 NA
11.2. Has your organization retired any certificates, e.g. Renewable Energy Certificates, associated with zero or low carbon electricity within the reporting year or has this been done on your behalf? NA No NA NA
3.1e. Please explain (i) why not; and (ii) forecast how your emissions will change over the next five years NA Working closely with our Total Facilities Management (TFM) supplier (for our UK locations), we will review our energy consumption. Our major UK locations are in the process of having a full detailed condition survey that will allow us to determine the cur NA NA
3.2. Does the use of your goods and/or services directly enable GHG emissions to be avoided by a third party? No No Yes NA
3.2a. Please provide details (see guidance) NA NA NA NA
3.3c Number of methods used to drive investment in emissions reduction activities. 0 1 12 NA
3.3c. What methods do you use to drive investment in emissions reduction activities? NA Other NA NA
5. Attachments NA NA NA NA
5. Further Information NA NA NA NA
5.1. Have you identified any climate change risks (current or future) that have potential to generate a substantive change in your business operations, revenue or expenditure? Tick all that apply NA Risks driven by changes in regulation; Risks driven by changes in physical climate parameters; Risks driven by changes in other climate-related developments NA NA
5.1a Identified risks driven by changes in regulation? NA NA NA NA
5.1b. Please describe (i) the potential financial implications of the risk before taking action; (ii) the methods you are using to manage this risk; and (iii) the costs associated with these actions NA RR1i) The potential risk before action is taken is the increase year on year of our tax penalty for rising energy use and hence emissions, ii) Measurement and reduction plan in partnership with our TFM supplieriii) Additional costs in changing behaviours, NA NA
14. Further Information NA NA NA NA
1.1. Where is the highest level of direct responsibility for climate change within your company? No individual or committee with overall responsibility for climate change Individual/Sub-set of the Board or other committee appointed by the Board Individual/Sub-set of the Board or other committee appointed by the Board NA
1.1a. Please identify the position of the individual or name of the committee with this responsibility NA CSR Committee. Each member of the CSR Committee is responsible for a category and comprises of the following members: Group Head of CSR, Company Secretary, Chief Human Resources Officer, Trading Director, Internal Communications Manager and the Group Head NA NA
1.2. Do you provide incentives for the management of climate change issues, including the attainment of targets? No No Yes NA
13. Further Information NA NA NA NA
13.1. How do your absolute emissions (Scope 1 and 2 combined) for the reporting year compare to the previous year? Increased Decreased Decreased NA
13.1a (i) If absolute emissions (Scope 1 and 2 combined) have increased, decreased or remained the same overall compared to the previous year, state direction of change NA Slightly Decreased NA NA
13.1a (ii) If absolute emissions (Scope 1 and 2 combined) have increased, decreased or remained the same overall compared to the previous year, state the reason for the direction of change NA Decrease: Unidentified NA NA
13.1a (iii) If emissions have increased, decreased or remained the same overall, provide the emissions value (%) NA Decrease: 0.84, Increase: 17.11 , Emission value for which direction is not stated: NA NA
2012 Score 0 65 100 NA
2012 Performance Band E E A NA
2.3a. Please explain (i) the engagement process and (ii) actions you are advocating NA NA NA NA
8.8. Are carbon dioxide emissions from the combustion of biologically sequestered carbon (i.e. carbon dioxide emissions from burning biomass/biofuels) relevant to your company? No No Yes NA
8.8a. Please provide the emissions in metric tonnes CO2e 0.01 NA 27263000 NA
Management 4. Attachments NA https://www.cdproject.net/Sites/2012/40/20840/Investor CDP 2012/Shared Documents/Attachments/InvestorCDP2012/4.Communication/Xchanging Carbon Footprint 2011_Final.pdf NA NA
Management 4. Have you published information about your company’s response to climate change and GHG emissions performance for this reporting year in other places than in your CDP response? NA 1 NA NA
5.1d. Please describe (i) the potential financial implications of the risk before taking action; (ii) the methods you are using to manage this risk; and (iii) the costs associated with these actions NA i) Potential damage through loss of customer services and data and building damage resulting in increased costs due to relocation and disaster recoveryii) Business continuity planning and disaster recovery planning in terms of IT and staff working locatio NA NA
2. Attachments NA NA NA NA
2. Further Information NA NA NA NA
5.1c Identified climate change risks driven by change in physical climate parameters? NA Yes NA NA
2.1. Please select the option that best describes your risk management procedures with regard to climate change risks and opportunities NA A specific climate change risk management process NA NA
2.1a. Please provide further details (see guidance) NA All risks to Xchanging business are set out in the climate change mitigation document which is prepared in conjunction with our FM services provider. NA NA
2.2. Is climate change integrated into your business strategy? No No Yes NA
2.2a. Please describe the process and outcomes (see guidance) NA NA NA NA
2.2b. Please explain why not NA Climate change remains an important consideration for our business but is not split out as a standalone strategy. NA NA
2.3. Do you engage with policy makers to encourage further action on mitigation and/or adaptation? No No Yes NA
3. Attachments NA NA NA NA
3. Further Information NA NA NA NA
3.1. Did you have an emissions reduction target that was active (ongoing or reached completion) in the reporting year? No No Absolute and intensity targets NA
14.1. Do you participate in any emission trading schemes? No, and we do not currently anticipate doing so in the next two years No, and we do not currently anticipate doing so in the next two years Yes NA
14.2. Has your company originated any project-based carbon credits or purchased any within the reporting period? No No Yes NA
6.1g. Please explain why you do not consider your company to be exposed to opportunities driven by changes in regulation that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA NA
6.1h. Please explain why you do not consider your company to be exposed to opportunities driven by physical climate parameters that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA NA
6.1i. Please explain why you do not consider your company to be exposed to opportunities driven by changes in other climate-related developments that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA NA
7. Attachments NA https://www.cdproject.net/Sites/2012/40/20840/Investor CDP 2012/Shared Documents/Attachments/InvestorCDP2012/7.EmissionsMethodology/Q7 4_Xchaning emission factors final 14th June 12.xlsx NA NA
7. Further Information NA NA NA NA
7.1. Please provide your base year and base year emissions (Scopes 1 and 2) NA NA NA NA
0.4. Currency selection Please select the currency in which you would like to submit your response. All financial information contained in the response should be in this currency. NA GBP(£) NA NA
1. Attachments NA NA NA NA
1. Further Information NA We believe that business must always have a moral and ethical context. Corporate social responsibility ('CSR') is fundamental to the way we plan and run our business, and is closely aligned with our Values. We divide CSR into four categories: people, envi NA NA
8.7. Please indicate the verification/assurance status that applies to your Scope 2 emissions More than 0% but less than or equal to 20% NA More than 90% but less than or equal to 100% NA
11.1b. Explain the basis of the alternative figure (see guidance) NA NA
14.1b. What is your strategy for complying with the schemes in which you participate or anticipate participating? NA NA
8.1. Please select the boundary you are using for your Scope 1 and 2 greenhouse gas inventory NA NA NA NA
8.2a. Please provide your gross global Scope 1 emissions figure in metric tonnes CO2e 92 NA 231902967 NA
8.3a. Please provide your gross global Scope 2 emissions figure in metric tonnes CO2e 293 NA 8071070 NA
8.4. Are there are any sources (e.g. facilities, specific GHGs, activities, geographies, etc.) of Scope 1 and Scope 2 emissions which are not included in your disclosure? NA Yes NA NA
8.6. Please indicate the verification/assurance status that applies to your Scope 1 emissions More than 0% but less than or equal to 20% NA More than 90% but less than or equal to 100% NA
Carbon Disclosure Project 2013 Full Data
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8.8a. Please provide the emissions in metric tonnes CO2e 0.05 NA 13638000
0.4. Currency selection Please select the currency in which you would like to submit your response. All financial information contained in the response should be in this currency. GBP(£)
0.6. Modules NA As part of the Investor CDP information request, electric utilities, companies with electric utility activities or assets, companies in the automobile or auto component manufacture sectors and companies in the oil and gas industry should complete suppleme
1. Attachments NA NA NA
1. Further Information NA We believe that business must always have a moral and ethical context. Corporate social responsibility ('CSR') is fundamental to the way we plan and run our business, and is closely aligned with our Values. We divide CSR into four categories: people, envi NA
1.1. Where is the highest level of direct responsibility for climate change within your company? No individual or committee with overall responsibility for climate change Individual/Sub-set of the Board or other committee appointed by the Board Individual/Sub-set of the Board or other committee appointed by the Board
1.2. Do you provide incentives for the management of climate change issues, including the attainment of targets? No No Yes
11. Attachments NA NA NA
11. Further Information NA NA NA
11.1. What percentage of your total operational spend in the reporting year was on energy? More than 0% but less than or equal to 5% More than 0% but less than or equal to 5% More than 95% but less than or equal to 100%
12. Attachments NA
12. Further Information NA
12.1. How do your absolute emissions (Scope 1 and 2 combined) for the reporting year compare to the previous year? Decreased
12.1a Reason of change Emissions reduction activities, Divestment, Acquisitions, Mergers, Change in output, Change in methodology, Change in boundary, Change in physical operating conditions, Unidentified, Other
14. Attachments NA NA NA
14. Further Information NA NA NA
14.1. Do you participate in any emission trading schemes? No, and we do not currently anticipate doing so in the next two years No, and we do not currently anticipate doing so in the next 2 years Yes
14.1b. What is your strategy for complying with the schemes in which you participate or anticipate participating? NA
14.2. Has your company originated any project-based carbon credits or purchased any within the reporting period? No No Yes
2. Attachments NA NA NA
2. Further Information NA NA NA
2.1. Please select the option that best describes your risk management procedures with regard to climate change risks and opportunities NA Integrated into multi-disciplinary company wide risk management processes NA
2.1a. Please provide further details (see guidance) NA All risks to Xchanging business are set out in the climate change mitigation document which is prepared in conjunction with our FM services provider. NA
2.2. Is climate change integrated into your business strategy? No No Yes
2.2a. Please describe the process and outcomes (see guidance) NA NA NA
2.2b. Please explain why not NA Climate change remains an important consideration for our business but is not split out as a standalone strategy. NA
2.3. Do you engage in activities that could either directly or indirectly influence policy on climate change through any of the following? (tick all that apply) Yes
2.3a. Please explain (i) the engagement process and (ii) actions you are advocating NA NA NA
2.3b. Are you on the Board of any trade associations or provide funding beyond membership? No
2.3d. Do you publically disclose a list of all the research organizations that you fund? NA
3. Attachments NA NA NA
3. Further Information NA NA NA
3.1. Did you have an emissions reduction target that was active (ongoing or reached completion) in the reporting year? No No Absolute and intensity targets
3.1e. Please explain (i) why not; and (ii) forecast how your emissions will change over the next five years NA Working closely with our Facilities Management supplier (for our UK locations), we will review our energy consumption. Our major UK locations are in the process of having a full detailed condition survey that will allow us to determine the current status NA
3.2. Does the use of your goods and/or services directly enable GHG emissions to be avoided by a third party? No No Yes
3.2a. Please provide details (see guidance) NA NA NA
3.3c Number of methods used to drive investment in emissions reduction activities. 0 1 13 Number of methods used to drive investment in emissions reduction activities.
3.3c. What methods do you use to drive investment in emissions reduction activities? NA Financial optimization calculations NA
4. Attachments NA
4. Have you published information about your company’s response to climate change and GHG emissions performance for this reporting year in other places than in your CDP response? - Further Information NA
4.1. Have you published information about your company’s response to climate change and GHG emissions performance for this reporting year in other places than in your CDP response? 1 The number of corporate annual reports and voluntary publications (complete and/or underway) made about the company’s response to climate change and GHG emissions performance
5. Attachments NA NA NA
5. Further Information NA NA NA
5.1. Have you identified any climate change risks (current or future) that have potential to generate a substantive change in your business operations, revenue or expenditure? Tick all that apply NA Risks driven by changes in regulation; Risks driven by changes in physical climate parameters; Risks driven by changes in other climate-related developments NA
5.1a. Climate change risks driven by changes in regulation Yes
5.1c. Climate change risks driven by change in physical climate parameters Yes
5.1d. Please describe (i) the potential financial implications of the risk before taking action; (ii) the methods you are using to manage this risk; and (iii) the costs associated with these actions NA i) Potential damage through loss of customer services and data and building damage resulting in increased costs due to relocation and disaster recoveryii) Business continuity planning and disaster recovery planning in terms of IT and staff working locatio NA
5.1e.Climate change risks driven by changes in other climate-related developments Yes
5.1f. Please describe (i) the potential financial implications of the risk before taking action; (ii) the methods you are using to manage this risk; (iii) the costs associated with these actions NA OR1i) Increased sickness absence both short and long term and costs for covering roles and recruitment of replacement staffii) Health surveillance and occupational health checksiii) Increased burden on health services and sickness pay, and HR staff to for NA
5.1g. Please explain why you do not consider your company to be exposed to risks driven by changes in regulation that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA
5.1h. Please explain why you do not consider your company to be exposed to risks driven by physical climate parameters that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA
5.1i. Please explain why you do not consider your company to be exposed to risks driven by changes in other climate-related developments that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA
6. Attachments NA NA NA
6. Further Information NA NA NA
6.1. Have you identified any climate change opportunities (current or future) that have the potential to generate a substantive change in your business operations, revenue or expenditure? Tick all that apply NA Opportunities driven by changes in regulation; Opportunities driven by changes in physical climate parameters; Opportunities driven by changes in other climate-related developments NA
6.1. Have you identified any climate change opportunities (current or future) that have the potential to generate a substantive change in your business operations, revenue or expenditure? -Transparency Yes
6.1a Identified climate change opportunities that are driven by changes in regulation? NA Yes NA
6.1c. Please describe the opportunities that are driven by changes in physical climate parameters Yes
6.1e. Please describe the opportunities that are driven by changes in other climate-related developments Yes
6.1f. Please describe (i) the potential financial implications of the opportunity; (ii) the methods you are using to manage this opportunity; (iii) the costs associated with these actions NA 1.0 NA
6.1g. Please explain why you do not consider your company to be exposed to opportunities driven by changes in regulation that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA
6.1h. Please explain why you do not consider your company to be exposed to opportunities driven by physical climate parameters that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA
6.1i. Please explain why you do not consider your company to be exposed to opportunities driven by changes in other climate-related developments that have the potential to generate a substantive change in your business operations, revenue or expenditure NA NA NA
7. Attachments NA https://www.cdproject.net/sites/2013/40/20840/Investor CDP 2013/Shared Documents/Attachments/InvestorCDP2013/7.EmissionsMethodology/Copy of 101006-guidelines-ghg-conversion-factors for CDP 2013 covering 2012.xls NA
7. Further Information NA NA NA
8.2. Please provide your gross global Scope 1 emissions figure in metric tonnes CO2e NA Gross global Scope 1 emissions figure in metric tonnes CO2e for 2011 - 2012/01 Jan 2012 - 31 Dec 2012 reporting period
8.3. Please provide your gross global Scope 2 emissions figures in metric tonnes CO2e NA
8.4. Are there are any sources (e.g. facilities, specific GHGs, activities, geographies, etc.) of Scope 1 and Scope 2 emissions which are not included in your disclosure? NA Yes NA Proportion of Scope 1 emissions that are verified/assured for 2011 - 2012/01 Jan 2012 - 31 Dec 2012 reporting period
2013 Performance Band E E A NA
2013 Score 0 59 100 NA
0. Attachments NA NA NA If you have not been presented with a sector module that you consider would be appropriate for your company to answer, please select the module below. If you wish to view the questions first, please see https://www.cdproject.net/en-US/Programmes/Pages/Mor
0. Further Information NA NA NA If you are in these sectors (according to the Global Industry Classification Standard (GICS)), the corresponding sector modules will be marked as default options to your information request. If you want to query your classification, please email respond@c
0.1. Introduction - Please give a general description and introduction to your organization. NA Xchanging provides business processing, technology and procurement services internationally for customers across multiple industries. Listed on the London Stock Exchange, we have over 8,000 employees in ten countries providing services to customers in 48 NA
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ceo:numberOfRatings 1 49 4026 The number of ratings of the CEO
ceo:pctApprove 0 76 100 Percent of ratings of the CEO that were approving
ceo:title NA The title of the company's CEO
employer:numberOfRatings 1 103 6549 The number of Glassdoor users who have rated this company as a place to work.
Glassdoor Employer Ratings 1 3.1 5 The Top Companies for Work-Life Balance list is based on employee feedback shared in company reviews on Glassdoor.

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